GotAClaim Cookie Policy
Last updated: 24 October 2025
1. Introduction
GotAClaim ("we", "our", "us") is the trading name of Gotaclaim Ltd, a company registered in the UK.
This Cookie Policy explains how we use cookies and similar technologies on the GotAClaim website (www.gotaclaim.com) and Platform. It should be read together with our [Privacy Policy].
We use cookies to make our website work properly, to understand how visitors use it, and to improve user experience.
2. What Are Cookies?
Cookies are small text files placed on your device by a website. They help remember your preferences, recognise your login, and measure site performance.
We also use similar technologies such as local storage and analytics scripts, which function in the same way.
3. Types of Cookies We Use
| Type | Purpose | Examples | Consent Required? |
|---|---|---|---|
| Strictly Necessary Cookies | Enable essential website functions such as security, authentication and payment processing. | Session cookies, CSRF tokens, Supabase authentication cookies | ❌ No |
| Performance & Analytics Cookies | Help us understand how users interact with the Platform so we can improve it. | PostHog analytics, Supabase usage logs | ✅ Yes |
| Functionality Cookies | Remember your settings and preferences between visits. | Preferred language, cookie-consent choice | ✅ Yes |
| Marketing Cookies | Track website usage to deliver relevant promotions (used sparingly). | Meta Pixel, Google Ads (if activated) | ✅ Yes |
4. Cookies We Set
(a) Essential / Functional Cookies
- supabase-auth-token – Maintains secure login session (expires when you log out).
- csrf-token – Prevents cross-site request forgery.
- cookie-consent – Records whether you've accepted cookies.
(b) Analytics Cookies
- ph_session_id / ph_device_id (PostHog) – Tracks anonymised usage data and performance metrics.
- ga_ (Google Analytics, if enabled) – Measures aggregated site traffic and navigation paths.
(c) Third-Party Cookies
- Stripe – Used for secure payment processing; no card details are stored by GotAClaim.
- Resend – Used to send verification or notification emails; sets temporary delivery tokens.
5. Managing Cookies
You control cookies via your browser and our consent banner.
Browser Settings
You can delete existing cookies and block future ones using your browser settings. Instructions are available at:
Consent Banner
On your first visit, you will see a cookie banner asking for consent to non-essential cookies.
- Selecting "Accept All" enables all cookie types.
- Selecting "Reject Non-Essential" disables analytics and marketing cookies.
You can revisit your preferences at any time by clicking "Cookie Settings" in the footer.
6. Retention and Data Transfers
Cookies remain on your device for different durations:
- Session cookies expire when you close your browser.
- Persistent cookies last between 1 day and 12 months unless deleted manually.
Analytics data may be processed outside the EEA/UK using EU Standard Contractual Clauses to ensure adequate protection.
7. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with a new "last updated" date.
8. Contact Us
Gotaclaim Ltd (trading as GotAClaim)
Email: [email protected]
For further information about how we handle your data, please see our Privacy Policy.